Terms and Conditions

TERMS AND CONDITIONS

How to order

You can order online and pay through the website via PayPal or credit card, or by cheque. To pay by cheque, please contact me via email, phone or post to place your order Please note that goods that are paid for by cheque will not be despatched until payment has cleared.

 

Payment

Our preferred method of payment is by PayPal or credit/debit card. Payments by cheque must be in UK pounds sterling and drawn on a UK bank account.

 

Currency

All prices on this site are quoted in pounds sterling. Payments made by credit or debit card through PayPal from areas outside the UK will be converted to your local currency by your card provider and will be subject to prevailing currency conversion rates and any additional charges that the card provider may make.

 

Shipping & Returns Policy

I aim to ship all my orders placed online within 14 working days. However, as I hand craft everything myself, some orders may take longer. But I will keep in touch with you  during the process to confirm your order and advise you of the approximate delivery time..

During my  busy times (Summer holidays and Christmas) please allow extra time for delivery, and place your order in good time. If you have a specific delivery date in mind  please let me know and I will do our best to deliver on target..

 

Overseas shipping

For customers outside of the UK & EU. All products are packaged securely. Please note they are posted on a delivery duty unpaid basis. Please check prior to placing an order if you need to pay import duty or any additional taxes that may apply to your country of delivery. Gina Lillycrop Designs does not accept any liability for additional taxes and charges relating to clearing your goods through customs. These are the responsibility of the customer.

 

Returns

If you are not happy with your hand made Gina Lillycrop Designs product, it can be returned within 14 days of receipt of delivery provided they are returned with their labels on, in the original packaging and undamaged. All parcels are sent back at the customer’s own risk. I would advise customers returning purchases to obtain proof of purchase as it does not guarantee proof of delivery. A full refund, minus postage will then be made within 14 days via the original method of payment.

Commissions and personalised items are not covered by the returns policy unless they are faulty.

 

Address for returning Items is

Gina Lillycrop Designs,  Airlies House, Airlies Farm, Wigtown, Newton Stewart. DG8 9BD

Please contact me at gina@ginalillycropdesigns.com or by phone 01988 860724 to let me know you are returning an item so I can let you know if it has not arrived.